Our Services

🐾 Never Miss a Call. Never Lose a Client.

Duet answers your phones and texts with thoughtful care and consistent service—so you can stay focused on care, not callbacks.

The Problem We Solve

Whether you run a veterinary office, a rescue, a grooming facility, or an animal care organization, you know the drill:

  • Phones ring nonstop while you're in the middle of exams, treatments, or paperwork.

  • Messages pile up—and some don’t get returned until it’s too late.

  • Overwhelmed staff juggle reception duties while trying to provide care.

These challenges don’t just cost time—they can damage client trust and strain your team.

The Duet Solution

Duet is your communication partner. We’re a small, dedicated team that handles your incoming calls and text messages with the same care, clarity, and compassion you bring to your work.

  • Live answering by trained, animal-savvy receptionists.

  • Thoughtful, accurate message-taking and follow-ups.

  • Flexible scheduling: full-time coverage, part-time relief, or backup overflow support.

We’re not a call center. We’re a duet—partnering with you to create harmony between your mission and your operations.

How It Works

  1. You choose your coverage level. Need full-time help or just a few hours a day? We’ve got you.

  2. We learn your business inside and out. Every client gets a customized script and protocol guide.

  3. Your callers get the care they deserve. And your team gets time back to focus on what matters most.

Pricing

We offer flexible plans to suit your needs:

  • Starter Plan: For occasional overflow or limited hours.

  • Standard Plan: Great for part-time or backup support.

  • Full Support Plan: Comprehensive, full-time coverage.

All plans include onboarding, script customization, and the same great care your clients expect.

Why It Works

Animal-focused organizations deserve a communication service that truly understands them.

  • We know animal care from the inside. Empathy isn’t a bonus—it’s baked in.

  • We’re small by design—so your callers speak with the same few receptionists every time.

  • We’ve walked in your shoes: volunteered at shelters, helped grassroots rescues, fostered animals, and supported veterinary care and TNR efforts. We've coordinated intake for rescued litters, staffed spay/neuter clinics, and helped frantic pet owners reunite with lost animals. That firsthand experience means we know what’s at stake when the phone rings—and we respond accordingly.

"We started Duet because we saw how many animals and people were being left behind—not for lack of care, but because the staff simply couldn’t keep up with the constant calls." — Kaitlin & Brad, Co-Founders

Is Duet Right for You?

Duet is a great fit for:

  • Small to mid-sized veterinary clinics

  • Independent animal rescues and shelters

  • Groomers and boarding facilities

  • Pet transporters and TNR (trap-neuter-return) groups

  • Municipal animal control or adoption offices

If you care for animals but don’t have time to answer every call or message, we can help.

Book a Free Call or Call Us Now

Let’s see if we’re the right fit to support your team. We’ll listen, ask good questions, and share how we can help lighten your load.

📅 Prefer to schedule? Book a free and short intro call.

📞 Ready to chat now? Call us at 916-252-3800. If we’re on another call, leave a message—we’ll call you back shortly! You can also book a time directly using the link above.

Want to Know More?

Visit our FAQ page if you have any questions about our services. Visit our About page to learn who we are, what drives us, and why this work matters so much to us.